Booking & Cancelation Policy
Booking Appointments
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All sessions must be scheduled in advance through our online booking system, by phone, or during your visit.
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A valid email address and phone number are required to secure your appointment.
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Payment information may be required at the time of booking to hold your session.
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Sessions begin promptly at the scheduled time. If you arrive late, the session will still end at the originally scheduled time.
Rescheduling & Cancellations
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You may reschedule or cancel your appointment up to 24 hours before your session time at no charge.
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Cancellations made less than 24 hours before the appointment time will incur a late cancellation fee equal to the full session rate.
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Missed appointments (“no shows”) will also be charged the full session fee.
Emergency Exceptions
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I understand that emergencies happen. If you experience a sudden illness, accident, or other urgent situation, please contact me as soon as possible. Exceptions may be made at my discretion.
Payment & Fees
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All fees are due at the time of service unless otherwise arranged.
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Latecancellation and noshow fees must be paid before scheduling any future appointments.
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Insurance clients are responsible for any fees not covered by their plan, including latecancellation or noshow charges.
Communication
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Appointment reminders may be sent by email or text as a courtesy, but they are not guaranteed. Clients are responsible for remembering their scheduled sessions.
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If you need to make changes to your appointment, please use the booking system or contact me directly.
Counselor Cancellations
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In the rare event that I need to cancel or reschedule your appointment, you will be notified as soon as possible, and we will find the next available time that works for you.